Common Misconceptions of a Call Answering Service

You may be considering a call answering service for your business, from struggling to find the right people or keeping up with the volume of calls your business receives.

At the same time, you may have reservations about a call answering service based on various common misconceptions. We’re here to bust some of the myths about call answering and explain why it can bring many benefits for your business.

Affordability

Many businesses will look simply at the cost of a call answering service when the financial impact can be positive. A good call answering provider will assess your unique requirements and provide a bespoke package and price to suit your needs. This can be more cost-effective when comparing employment costs, including salary, employers’ National Insurance, holiday pay and sick pay – particularly for those organisations where out-of-hours or evenings, weekends and bank holidays require cover.

A Call Answering company won’t care about my business

A good call answering service business will ensure their team is fully trained in providing the best customer service and full training to their team for each client on a bespoke basis. A smaller call answering service will treat your business as its own, getting to know your business, its processes and clients to provide a seamless service.

A Call Answering service might put clients and potential clients off

Around 85% of people whose calls go answered will not call your business back. People prefer to speak to someone knowing a message has been received than leave a voicemail. Potential clients calling may also wonder about your ability to meet their quality standards if they do not get a response. A good call-answering service provider will ensure that the caller’s experience is that of your business.

My company is too big or too small for a call answering service

The most common misconception regarding a call answering service is around company size when businesses of all sizes can benefit hugely. A small business may be unable to afford a dedicated receptionist or provide enough work for them to warrant a role. In these circumstances, a call answering service is invaluable. Larger or medium-sized businesses may have a reception or switchboard but struggle for overflow or cover during busy periods as well as covering out-of-hours support.

Many organisations across several sectors trust The Call Answering Company to handle their telephone calls. Get in touch today to discuss your needs with us and find out why our service can positively affect your business.